-
Our CSM The Hero
I was just on LinkedIn and saw a post about a CSM who came to the rescue. It’s a typical story (unfortunately). A customer calls in and says “The software sucks.” “I’m tech savvy, I can’t figure it out and I don’t think it meets my needs. “ In this situation, the Custome was writing […]
-
Customer Contact KPI
When looking at the health of a customer there are many key factors to consider about the customer journey and all the various KPIs for measuring churn, CSAT, retention rate, etc. But once a customer is operational and stable, it’s easy to start losing the tight relationships that were built during onboarding and stabilization of […]