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Our CSM The Hero
I was just on LinkedIn and saw a post about a CSM who came to the rescue. It’s a typical story (unfortunately). A customer calls in and says “The software sucks.” “I’m tech savvy, I can’t figure it out and I don’t think it meets my needs. “ In this situation, the Custome was writing […]
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CSM’s Daily Work
I’m currently reading “The Customer Success Professional’s Handbook” by Ashvin Vaidyanathan and Ruben Rabago. It’s part of my summer reading list. I just finished chapter 3, A Day in the Life of a Customer Success Manager. I’ve been working in Customer Success for the last five years and realistically have been doing aspects of the […]
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CSM Summit 2022 – James cook
I like how James set up the conversation so much that I decided to take notes and publish my thoughts on his presentation as I listen to it. He starts talking about high performance and focuses on Mindset. Gain the confidence to run our role well and then goes into defining what CSM Energy is […]